Answers first. Then a person.
Most questions have a written answer below. If yours does not, write to us — a real person reads every message, and we tell you when we cannot do something rather than going quiet.
Opens a tracked request with your account, screen and version already attached — so nobody has to ask you for them.
Anything at all. Read by a person, every message, including the ones telling us something is wrong.
Invoices, receipts, refunds and anything about a charge you cannot place. Answered within one working day.
Vulnerability reports. Please give us a chance to fix it before publishing — we will acknowledge and tell you what we are doing.
These documents are current operator drafts pending independent legal review. They are published in that state deliberately rather than presented as something they are not.